Rand McNally ELDs working on problems after a “computer incident”
In the aftermath of a “cyber incident” last week, Rand McNally worked to get his electronic logging devices fully operational.
Rand McNally announced on November 30 that his ELDs were working again, but OOIDA received reports from several truck drivers throughout the week who said they were still having issues with the devices. The most frequently reported issue was the inability to certify and edit logs, which is necessary for compliance.
“The DriverConnect platform is up and running for drivers,” said a spokesperson for Rand McNally. “However, some drivers have reported issues with certification and log modification.”
Rand McNally said on the afternoon of Thursday, December 3, that he was contacting some of these drivers to help them resolve the issue.
The company said that drivers having difficulty certifying and modifying their logs should make sure they are logged out of the app to force any pending data into the back of the portal. If the driver receives a prompt to “certify logs” when he logs out, Rand McNally said he should select “Cancel,” which will allow him to log out.
“Once the data is transferred, they can reconnect, certify, modify and continue as usual,” said Rand McNally.
Last week, OOIDA began receiving calls from several members reporting issues with their Rand McNally ELDs. On Wednesday, November 25, Rand McNally confirmed that a cyber incident was affecting Rand McNally’s hosted systems and network.
Rand McNally said his ELDs returned to duty on November 30.
“Shortly after midnight (early in the morning of November 30), Rand McNally’s DriverConnect platform became available and operational for drivers,” the company said on Monday, November 30. “As a result, drivers using ELD systems are compliant, able to view, edit and certify logs as well as provide them in the event of a traffic stop.
Rand McNally’s website works with limited functionality, but it includes a link for drivers needing help.
The company said it was keeping the FMCSA updated on its progress.
Rand McNally also said he had no indication his customer data was affected.
For those truckers who still have issues with their ELDs, the solution is to go the old fashioned way and use paper logbooks.
“The first thing you need to do is write some sort of letter to your operator, even if it’s you, just documenting that there is an ELD malfunction, what the ELD malfunction was, and from that point on, you have eight days, ”Adam Kleinschmidt of OOIDA’s business services said last week. “Before you fix this problem, you can run paper journals.
“If it takes more than eight days to fix you can request an extension through FMCSA and the way you do it is basically the same thing you put in this letter of what it is and you are going to send this letter at the FMCSA. They will make a decision. You want to start working to get it done as quickly as possible, just in case. “
The FMCSA ELD support page can be found here. Truckers can also get help filing an extension by filling out the form here. LL